Return policy
Refund Policy
1、 Policy Overview
This policy applies to the refund processing of all orders in the HBBYQC online store (hereinafter referred to as "our store").
2、 Refund application conditions
Product issue:
If there are quality problems, inaccurate descriptions, or transportation damage with the product, please contact customer service within 7 working days after signing to submit evidence (such as photos, videos, etc.). After verification, you can apply for a refund or exchange.
If there are quality problems, inaccurate descriptions, or transportation damage with the product, please contact customer service within 7 working days after signing to submit evidence (such as photos, videos, etc.). After verification, you can apply for a refund or exchange.
Non quality issues:
If a refund is requested due to personal reasons (such as unsuitable size, color preference, etc.), it must be initiated within 14 working days after receipt, and the product must be in a brand new condition (including original packaging, tags, etc.), without affecting secondary sales.
If a refund is requested due to personal reasons (such as unsuitable size, color preference, etc.), it must be initiated within 14 working days after receipt, and the product must be in a brand new condition (including original packaging, tags, etc.), without affecting secondary sales.
3、 Refund Process Description
Contact customer service:
Please contact our customer service via email or phone, explain the reason for the refund, and provide the order number and product information.
Please contact our customer service via email or phone, explain the reason for the refund, and provide the order number and product information.
Review processing:
Customer service will complete the review within 3 working days after receiving the application, and inform the return address and precautions after the review is approved.
Customer service will complete the review within 3 working days after receiving the application, and inform the return address and precautions after the review is approved.
Return of goods: Customers need to bear the return shipping cost themselves and choose reliable logistics to return the goods (it is recommended to keep the logistics tracking number and complete packaging evidence before the goods are shipped).
Acceptance refund:
After the product is returned and verified by our store, the refund will be returned to the payment account within 5-7 working days.
4、 Precautions
After the product is returned and verified by our store, the refund will be returned to the payment account within 5-7 working days.
4、 Precautions
Freight description:
For refunds caused by quality issues, our store will provide you with a reasonable solution;
Refunds for non quality issues and return shipping costs will be borne by the customer themselves.
Special products:
Close fitting clothing, food, customized products, etc. Due to hygiene or customization properties, refunds are not supported unless there is a quality issue.
Close fitting clothing, food, customized products, etc. Due to hygiene or customization properties, refunds are not supported unless there is a quality issue.
Timeliness reminder: Refund requests that exceed the specified time (quality issues exceeding 7 days, non quality issues exceeding 14 days) will not be accepted by our store.
5、 Contact Information
If you have any questions, you can contact us during customer service hours through the following methods:
Phone: +1 2347165843
Email: elma@gxids.com
Customer service hours: Monday to Friday 10:00-17:00 (Eastern Tim)
HBBYQC online store reserves the final interpretation right of this policy. Thank you for your understanding and support!