Shipping policy

Global delivery, but some countries or regions are subject to logistics and policy restrictions. Delivery and delivery time are subject to order confirmation. ​

Select international express delivery, dedicated line, etc. according to the product and destination, and the specific details are subject to the order. ​

The order will be shipped within 1-3 working days after payment and stocking. International logistics is affected by various factors and cannot guarantee delivery time. You can check the logistics progress through the order page. ​

calculated based on the product, distance, delivery method, and destination policy, with the amount displayed on the settlement page; Additional fees such as customs duties and clearance for international orders shall be borne by the buyer. ​

If delivery cannot be made due to incorrect buyer address or information, the buyer shall bear the return and reshipment shipping costs; In the event of force majeure, logistics failure or customs clearance issues resulting in delays, detention, responsibility and costs borne by the buyer, we will assist in handling them. ​

Customer service is available from Monday to Friday from 10:00-17:00. You can contact us by phone at+1 2347165843 or email at elma@gxids.com. If you have any questions about transportation policies, such as cost calculation, delivery method selection, etc., you can call or email us at any time for consultation, and we will provide you with detailed answers; If you encounter any issues such as product delays or abnormal logistics information during transportation, please provide timely feedback. We will follow up and handle them as soon as possible, communicate and coordinate with the logistics provider, and provide you with solutions. ​

To ensure smooth communication, please provide detailed order information such as order number, product name, etc. when contacting; When contacting through email, it is recommended to provide a detailed description of the problem and requirements so that we can handle it more efficiently. ​

We have the right to adjust policies and publish them on our website. Please read carefully before shopping. Thank you for your support!